Privacy Policy
Document Control Information
Version 1.0 Author GDPR Local, Daniela Atanasovska
Reviewer GDPR Local, Marin Milenkoski Review Date 30.05.2023
Review Frequency 12 months (or when needed) Next Review Date
The current version of this document is up to date. Any future versions or changes to this document must also be approved by the author and the Executive Team and issued on a version-controlled basis under their signature. This document has been stored at Safe Storage.
reserved.
Privacy Statement Summary:
This Privacy Policy (“Policy”) explains how your information is collected, used and disclosed by Hedgehog Rescue Blackpool (“we”/ “us” / “our”). This Policy applies where we are acting as a Data Controller, where we determine the purposes and means of the processing of that personal data, for example with respect to the personal data of our website visitors, service users, volunteers, partners, donors etc.
Who will use my data? Hedgehog Rescue Blackpool
What for? We will store and process your data in order to allow us to provide our rescue and rehabilitation services for sick, injured or orphaned hedgehogs. This includes names, surnames, email address and contact number of the persons who will fill out the form on the web site or fill a paper form on some charity event.
When you visit our website, we collect information related to your device, such as the device’s IP address, device ID, browser type, what pages your device visited, and the time that your device visited our website. We use your information so we can make the user experience more efficient, improve our website and ensure that content is presented in the most effective manner for you and your device.
If you choose to use our services, you are agreeing to the collection, processing, storage, and use of your personal information as required to provide and improve those services. We will not use or share your data with anyone except as described in this Privacy Policy.
As per our legal obligations, we may need to send details to relevant authorities or any other organisation that requires them by law.
What will happen if I contact you? If you contact us at info@hedgehogrescueblackpool.co.uk, we will use your data to respond to your inquiry, provide you with the information you have requested, and keep you updated on relevant updates and activities related to Hedgehog Rescue Blackpool. We may also share information about related products, services, and initiatives that we believe may be of interest to you but only if you have opted-in to receive such communications.
What data will be stored? At Hedgehog Rescue Blackpool, we will store and process the following data when you contact us or use our website:
Personal details: This may include your name, email address, phone number,
and any other information you provide to us voluntarily.
Contact information: We will store the contact details you provide us with, such as your email address and phone number, to communicate with you and respond to your inquiries.
Organisation information: If you represent a company or organisation, we may collect and store information related to your organisation, such as the name, address, and other relevant details.
Financial information (in some cases): If necessary for processing donations or payments, we may collect and securely store financial information, such as credit card details. Please note that we adhere to strict security measures to protect your financial data.
Device and browser information: We store information about the devices and browsers you use to access our website, such as your device type, operating system, and browser version.
It’s important to know that we only collect and store data that is relevant and necessary to provide our services and run our organisation. We handle your data in accordance with the applicable data protection laws, including the General Data Protection Regulation (GDPR).
What data will be shared? We will not share your data with any third parties other than as described here, to fulfil our obligations to you, operate and develop our organisation, and to protect our interests. We will only share any data that is particularly relevant to our process in order to provide the services that we offer. We may share your information with regulators or legal bodies that request it. It’s important to note that we will never sell, rent, or otherwise distribute your data to any third parties for marketing or commercial purposes without your explicit consent.
How long? We will retain your data for a period of time necessary to fulfil the purposes for which it was collected and to comply with legal obligations. The specific retention periods may vary depending on the type of data and the purposes for which it was collected, or:
Personal records: 2 years following account closure to 6 years after separation from the charity
Legal Files and papers: from 1 year till permanent depending on the record For more information, please contact us about our Data Retention Policy.
Who can access my data? We will never sell, share or otherwise distribute your data to any other third party other than as described here. Access to your data is carefully controlled as described in our Information Security Policy
How is my data kept secure? We will store your data on secure servers. We use industry standard security protocols/technology to secure your data.
Where data is transferred from the UK and/or EU to other countries we will take all appropriate precautions to protect your data including establishing DPA/SCC’s and completing risk assessments.
About This Privacy Policy
This policy sets out how we will collect, store and process the information that you provide to us, information we collect as a result of our interaction, the information we collect about you from other sources, or information we service about you by using the information we hold.
The General Data Protection Regulation (GDPR) describes how organisations must collect, handle, process, and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully. GDPR is underpinned by eight important principles. These say that personal data must:
● Be processed fairly and lawfully;
● Be obtained only for specific, lawful purposes;
● Be adequate, relevant, and not excessive;
● Be accurate and kept up to date;
● Not be held for any longer than is necessary;
● Processed in accordance with the rights of the data subjects;
● Be protected in appropriate ways;
● Not be transferred outside the UK, unless that country or territory also ensures an adequate level of protection.
We take these responsibilities seriously; this document describes our approach to data protection.
This policy helps to protect us from data security risks, including:
● Breaches of confidentiality. For instance, information being given out inappropriately;
● Failing to offer choice. For instance, all individuals should be free to choose how the organization uses data relating to them;
● Reputational damage. For instance, the organization could suffer if hackers successfully gained access to sensitive data;
● Any other risks inherent in the collection, storage, or processing of your data.
Who We Are And How To Contact Us
Hedgehog Rescue Blackpool is registered in the UK. The Data Protection Lead is Mrs. Jean Turner. You can contact us in any of the following ways:
Name of Data Protection Lead: MRS JEAN TURNER
Organisation name: HEDGEHOG RESCUE BLACKPOOL
Data Protection Lead Address: 310 St Annes Road, Blackpool
Data Protection Lead Number: 07577010011
Who this privacy policy applies to
This policy relates to data subjects of Hedgehog Rescue Blackpool including clients, suppliers, partners, employees, and all other individuals. Processing of your data is required in order to offer our services and to run our organisation. It applies to all data that the organisation holds relating to identifiable individuals, even if that information technically falls outside of the GDPR. This can include:
● Names of Individuals
● Contact details
● Postal addresses
● Email Addresses
● Telephone numbers
● And other information as required
What this policy applies to
This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. This includes:
● The Information you provide when you contact us
● When you contact us in order to discuss using our services
● Information we collect about how you use the website
● Information relating to services we offer to you and other transactions including financial and other personal information required to complete these transactions when you’re donator
● Information that is given and stored as part of our ongoing relationship
● Information we collect as a result of our interaction,
● The information we collect about you from other sources,
● or information we service about you by using the information we hold.
We do not routinely collect or process sensitive data about you. However, where this is the case we will ensure we take appropriate precautions to protect your data.
How your information will be used
We will only use your personal data for the purposes for which we collected it and as you would reasonably expect your data to be processed and only where there is a lawful basis for such processing, for example:
Purpose/Activity Type of data Lawful basis for processing
To register you as a new volunteer
a. Identity
b. Contact a. Performance of a contract with you
b. Consent
To process and deliver the donation by you including digital signages, and to manage payments. a.
b.
c.
d. Identity Contact
Financial
Transaction a. Performance of a donation with you
b. Consent
To manage our ongoing relationship with you which will include notifying you about changes to our terms, services or privacy policy, to maintain our records a.
b.
c.
d. Identity Contact
Profile
Marketing and
Communications a. Performance of a donation with you
b. Necessary to comply with a legal obligation
c. Necessary for our legitimate interests to keep our records updated and to study how customers use our services
d. Consent
To administer and protect our services and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) a. Identity
b. Contact
c. Technical a. Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
b. Necessary to comply with a legal obligation
c. Consent
To use data analytics to improve our website, services, marketing, customer relationships and experiences a.
b. Technical
Usage a. Necessary for our legitimate interests to define types of customers for our services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
b. Consent
To make suggestions and recommendations to you about services that may be of interest to you a.
b.
c.
d.
e. Identity Contact
Technical
Usage
Profile a. Necessary for our legitimate interests to develop our services and grow our business
b. Consent
As a volunteer / candidate / contractor etc.: We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), and other data collected as part of any application for employment. We may take personal information from:
– Information that you provide to us when registering with our website (including your email address)
– Information that you provide when completing your application form (including your name, contact number, email address, or some other information that you’ll provide to us.)
– Information that you provide to us when signing up to any lists to receive correspondence from
– Information we collect from other sources such as the internet, social media, commercial databases, other companies, and other third parties
Personal data we receive will be used for the purposes it was provided, including:
– To manage and administer the relationships between you and us
– To notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us
– To obtain feedback from you regarding us and our services.
We will use your data for the purpose it was collected and where we have your consent or an appropriate lawful basis may use your personal information to provide you with marketing information about services, promotions and offers that may be of interest to you. This document explains how you can change whether to receive this information. Please note that, even if you choose not to receive this information, we may still use your personal information to provide you with important services communications, including communications in relation to any services we provide to you. You will only receive marketing communications from us if you have:
● Requested information from us
● If you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications
● You have not opted out of receiving marketing
● Where we have an appropriate lawful basis
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
How to change your preferences
We operate in line with the GDPR data protection guidelines. We respect your rights and will respond to any request for access to personal information and requests to delete, rectify, transfer, data and to stop processing. We will also advise you on how to complain to the relevant authorities. Where possible any requests or objections should be made in writing to the Data Controller, or you can visit our website, call, or email us to contact us to exercise your rights, make a complaint, or change your preferences at any time.
Opting out at a later date
Where you give your consent for us to process your data, for example when you agree to us sending you marketing information or where you agree to us processing financial data, you can contact us to amend or withdraw your consent at any time. You can also choose to object to processing and request deletion of your data. We respect all user rights as defined in GDPR. If you have any comments or wish to complain please contact us.
How we store and process your data
Your data will be collected, stored and processed securely, where we transfer your data internationally, we will ensure we take appropriate precautions to protect this data. Your data will normally be stored for up to 7 years in order to meet our legal obligations and protect our interests.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us. If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may be legally obliged to disclose your personal information without your knowledge to the extent that we are required to do so by law; in connection with any ongoing or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Our obligations
We are a Data Controller. In relation to the information that you provide to us, we are legally responsible for how that information is handled. We will comply with the GDPR in the way we use and share your personal data.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
● Request access to your personal data;
● Request correction of your personal data;
● Request erasure of your personal data;
● Object to processing of your personal data;
● Request restriction of processing your personal data;
● Request transfer of your personal data; ● Right to withdraw consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We aim to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third Parties
We may have to share your personal data with selected third parties in order to meet our obligations to you and for the purposes described in this document:
● Service providers who provide IT and system administration services;
● Third parties including data processors, suppliers, service providers, equipment providers, and other third parties as required to run our charity;
● Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, credit scoring, banking, legal, fraud protection, insurance and accounting services;
● Other technology companies providing tracking, analytics, and advertising companies;
● Social media companies;
● Partners and other organisations involved in the provision of our services to you and as required to operate our organisation;
● Government organisation, regulators, other legal authorities and other relevant jurisdictions who require reporting of processing activities in certain circumstances;
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
Where required under GDPR will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours. If you have any queries or concerns about your data usage, please contact us.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
As well as your ability to accept or reject cookies, we also require your permission to store cookies on your machine, which is why when you visit our site, you are presented with the ability to accept our terms of use, including the storage of cookies on your machine.
Contacting us, exercising your information rights and Complaints
If you have any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact: mrs.Jean Turner Hedgehog Rescue Blackpool. We aim to process data protection requests within 30 days, SAR responses are usually free, but we reserve the right to charge for excessive or unfounded requests.
We fully comply with Data Protection legislation and will assist in any investigation or request made by the appropriate authorities.
If you remain dissatisfied, then you have the right to apply directly to your local data protection authority. You can find the list at: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
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